Shipping & services

Know more about our delivery options & services

Shipping & services

We aim to make your shopping experience with us as fun as it's easy, so here's all you need to know about getting your order delivered.

Where do you deliver in the UAE?

Everywhere! We deliver across the United Arab Emirates - be it in Dubai, Abu Dhabi or Al Ain, we’ve got you covered.

What type of delivery services do you offer and how much do they cost?

You can take your pick from these 2 convenient options:

Nominated day delivery

Delivery done within 2 - 3 days, or choose any day right up to 21 days

Free delivery for orders above AED 100

AED 20 delivery charge for orders AED 100 or below

Free

Premium delivery

For those looking to have their orders delivered on Friday

30 AED

When will I receive my order?

Whether you’ve picked our Nominated day delivery or Premium delivery service, you’ll be able to schedule a delivery date that suits you, so you’ll always know when you’ll be getting your order!

How will I know when my order is on its way to me?

We’ll send you an email and SMS when your order has been shipped. We’ll also ring you up to ask when’s the best time to deliver your order — you can choose between 2 time slots: 8am - 12pm or 12pm - 8pm.

Can I change my delivery address after placing an order?

Yes, you can! Just ring us up at 800 869 778 732 (800 TOYS R US FC) and let us know the new delivery address you’d like us to ship to.

What do I have to present at the time of delivery?

We might ask for your ID, so please keep it handy.

Would I be able to get some of my items gift wrapped before it’s delivered?

Yes! We offer free gift wrapping on selected items, and you can opt for this service when you’re about to checkout.

Upon the delivery of my order, would it be possible to assemble and install some of my items?

Yes! We offer free home assembly and installation on some of our items and this includes assembling trampolines, play houses and more. Just hit Add professional assembly when you're about to checkout