Shipping & services
We aim to make your shopping experience with us as fun as it's easy, so here's all you need to know about getting your order delivered.
Everywhere! We deliver across the United Arab Emirates - be it in Dubai, Abu Dhabi or Al Ain, we’ve got you covered.
- For products Sold & shipped by Toys ‘R’ Us:
- Standard delivery is done within 1 to 3 days
- Free delivery applies on orders AED 99 and above
- Delivery charge of AED 20 will apply on orders under AED 99
- For products Sold & shipped by seller:
- Shipment delivery may vary by seller. Information for the number of days required for your delivery to arrive will be on the product page, your shopping basket, and the checkout page.
- There’s no limit to how many products you can add per seller. Shipping charges apply on the shipment per seller and not on each item.
- A delivery charge of AED 20 will apply on orders under AED 99.
For products Sold & shipped by Toys ‘R’ Us, we’ll deliver your order within 1 to 3 days starting from the day you’ve placed your order.
For products Sold & shipped by seller, your order will be delivered within the number of days specified by the seller.
For products Sold & shipped by seller, your order will be delivered within the number of days specified by the seller.
A single order may be split into multiple shipments, depending on the availability of the item(s) from our warehouses, vendors or stores. You should be aware of the possibility that multiple shipments may result in multiple postings to your monthly credit card or debit card statement.
We’ll send you an email when your order has been handed over to our delivery partner.
Yes, you can! Just ring us up at 800 869 778 732 (800 TOYS R US FC) and let us know the new delivery address you’d like us to ship to.
We might ask for your ID, so please keep it handy.
For items Sold & shipped by Toys ‘R’ Us:
Yes! We offer free home assembly and installation on some of our items and this includes assembling trampolines, playhouses and more. Just tick Add professional assembly when you're about to checkout.
For products Sold & shipped by seller:
The seller may offer assembly and installation on some of their items. This service may be provided with an added cost to the order total.
Yes! We offer free home assembly and installation on some of our items and this includes assembling trampolines, playhouses and more. Just tick Add professional assembly when you're about to checkout.
For products Sold & shipped by seller:
The seller may offer assembly and installation on some of their items. This service may be provided with an added cost to the order total.
No, we only deliver within UAE. If you wish to send the item outside the UAE, you’ll have to bear the responsibility and any shipping, handling, forwarding & related costs.
Toys ‘R’ Us will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.