Shipping & services

Know more about our delivery options & services

Shipping & services

We aim to make your shopping experience with us as fun as it's easy, so here's all you need to know about getting your order delivered.

Where do you deliver in the UAE?

Everywhere! We deliver across the United Arab Emirates - be it in Dubai, Abu Dhabi or Al Ain, we’ve got you covered.

What type of delivery services do you offer and how much do they cost?

Standard Delivery

Delivery done within 5 to 7 days

Free delivery for orders AED 100 and over

AED 20 delivery charge for orders under AED 100

When will I receive my order?

We’ll deliver your order within 5 to 7 days starting from the day you placed your order.

How will I know when my order is on its way to me?

We’ll send you an email when your order has been handed over to our delivery partner.

Can I change my delivery address after placing an order?

Yes, you can! Just ring us up at 800 869 778 732 (800 TOYS R US FC) and let us know the new delivery address you’d like us to ship to.

What do I have to present at the time of delivery?

We might ask for your ID, so please keep it handy.

Would I be able to get some of my items gift wrapped before it’s delivered?

Yes! We offer free gift wrapping on selected items, and you can opt for this service when you’re about to checkout.

Upon the delivery of my order, would it be possible to assemble and install some of my items?

Yes! We offer free home assembly and installation on some of our items and this includes assembling trampolines, play houses and more. Just hit Add professional assembly when you're about to checkout

Do you deliver or ship outside the UAE?

No, we only deliver within UAE. If you wish to send the item outside the UAE, you’ll have to bear the responsibility and any shipping, handling, forwarding & related costs.