Click & Collect

Learn how you can shop online and conveniently collect in store

Click & Collect

Click & Collect is a free service that allows you to shop online and conveniently collect from any of our participating stores in the UAE.

How does Click & Collect work?
  1. Choose your products

  2. Opt for Click & Collect in checkout

  3. Select a collection store

  4. Pay online

  5. Collect your order

How much does it cost to use Click & Collect?

Absolutely nothing! Click & Collect is a free service.

Can I choose to collect my Click & Collect order from any Toys 'R' Us store?

Yes! You can choose to collect your order from any of our stores in UAE. In case a store is not available to collect from, you will not be able to select it when placing your order.

How do I pay for my Click & Collect order?

Easy! Click & Collect is a prepaid service, so you can use either your Visa, Mastercard, Amex or Apple Pay to shop online with us.

How do I know when to collect my order?

We’ve got that covered – we’ll send you an email and SMS notifying you that your order is ready for collection and it’s time to head to your chosen store.

What do I need to bring when collecting my order?

All you need is your order number which you can show through the SMS or email we sent when your order was ready for collection, and your debit/credit card used for the payment - just so we know we’re giving it to the right person.

Can someone else collect my order on my behalf?

Yes, of course - we know how busy things can get sometimes! Just to make sure we’re releasing the order to the right person, we would need him/her to bring an authorization letter written by you, the order number through an SMS or email and their Emirates ID, passport or driving license.

How do I return my Click & Collect order?

We've made it as easy as possible to return any unwanted item. Simply bring your item(s) to any of our stores in the UAE and speak with one of our store staff. If you need more details on our returns policy, click here.